23rd August 2010,
45, Adolf street,
We would like to bring it to your notice that we have received your concern you have shown towards your order. We would like to apologize for the delay caused in the shipment, which was totally unexpected and totally unnoticeable.
We understand that you must have faced difficulty for the delay, but we assure you that the goods will be delivered by the end of this week. Please pardon us and bear with us for this time and we would ensure no such mistakes occur again.
You are our valuable customers, and your feedback is always welcomed. We are once again sorry for the inconvenience caused to you.