20th July 2010,
Mr. James Austen,
This is in the reference to your order placed, dated July 15th for 12 X 36 Designer Linoleum Floor- Mat. We would like to inform you that your order was placed in the waiting list immediately but due to very high demand of this product, we are currently out of stock.
You are our valuable customer, and we would not like you to wait, but we have checked with all our stores, and we won’t be able to progress to the billing and delivery department before 18th August. We are running very low with the inventory of the item you have ordered.
On behalf of M/s Crafts n Art, I would like to apologize for the inconvenience caused to you and your company. We are sending you our updated catalog, where you can look for more products, which might interest you. You can order immediately.
I assure you to give your company full cooperation, and best services. We are looking forward to serving you in the future as well.
Prakash, Associate, Order Tracking and Logistics,
M/s Crafts n Art