Thank you for your kind letter regarding your exceptional treatment by one of our staff. A copy of your letter has been forwarded to the human resource division and will be included in the employee’s file as an appreciation.
So seldom is it that a client takes the time to write a letter of appreciation, that I feel moved to reward your initiative.
Please accept the enclosed certificate, which, when presented, will entitle the bearer to an additional ten percent discount on the merchandise being purchased at that time.
This is but a small token of our appreciation of clients such as you, upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace.
Once again, on behalf of our entire company, a heart-felt thank you from all of us.
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