As you are aware that our previous policy was supplying ice to our clients when their ice machine broken down. Because we have many clients who are paying later and later, we
are forced to set down our major company policies. Our new policy will go into effect from May 11, 2012, and is as follows:
1. If the client is more than 20 days late in making their monthly payment and the machine is not functioning, we will stop the supply of ice. Although, we will still repair the machine, and the number of days in which the machine has not been in service will be credited to the client’s account. Also at the time of our service call we will expect from our client payment in full of any unpaid balance due us.
2. There will be a surcharge added on accounts falling more than 30 days behind.
While I am sorry for the inconvenience caused but we must go to such extremes as those outlined above, I am afraid that there is no alternative. Our company policy is, and always has been, and will always be to provide the best service available to our clients. We can only continue to do this with our client’s cooperation.
If there are any questions regarding our new policy, please feel free to contact us.