Dear
It was upsetting to know that the show pieces we shipped to your company previous week arrived in bits and pieces. As per our telephonic conversation we are agreeing to your request, and sending you a new shipment for 35 pieces. We assure you that it won’t be repeated again and our packaging will be of high quality as always. The shipment left our dock this morning itself and is scheduled for afternoon delivery to you on June 1, 2012. Meanwhile please return over the damaged goods back to us.
I am sorry that this unfortunate incident occurred and sincerely appreciate your continued patronage. Sorry again for the inconvenience caused.
Apology And Replacement of Damaged Goods