This is to acknowledge you that we are in receipt of the letter sent on (date). Thank you for your letter in which you informed us that (product) you purchased was (nature of the problem).
We regret the inconvenience caused to you. We are sorry that you experienced this problem and we would like to enclose (nature of compensation). While we make every attempt to ensure that our products are (address complaint), this unfortunate incident can occasionally occur. We hope you understand our situation too.
We are very appreciative that you have taken the time to bring this to our attention and would like to thank you for purchasing our products. And once again sorry for the inconvenience caused to you.
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