You surely deserve an explanation for all what went wrong from our accounting division, and I hope that this letter will answer all your queries and resolve our recent difficulties.
I hope you will appreciate the fact that it has taken some time to find out exactly what happened, and, therefore, we request you to please accept our apologies for the delay in this response.
Apparently, we received your payment in a timely fashion, but it was credited to an account which bears a similar name to yours. Therefore, we commenced sending you our standard notices requesting payment, in keeping with our routine policy. Even after the posting error was rectified, our accounting division failed to notify our credit division, which is why you continued to receive our correspondence demanding payment.
I know how frustrating this has been for you and I am deeply apologetic that it has taken so long to straighten out this problem. While there is a procedure within our firm to preclude this type of error from occurring, we are reinforcing this procedure.
You have been a valued client of ours for a long time and we appreciate your affording us the opportunity to serve you. You may rest assured that this problem will not surface again.
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