2345, Second Lane,
Cross Road, FL
May 13, 2012
<Mention Recipient’s Address Here>
It’s very common for a organization to offer a “full refund if you’re not satisfied.” Unfortunately, it’s less common to actually have that organization follow through and issue a refund when the need arises. I’m writing to thank you for refunding the <$amount> I spent on <product or service>.
I may have been unhappy with <product or service>, but I was very impressed with <organization name>’s willingness to stand by its offer. Thank you very much for your courtesy and service.
encl: <List of enclosed items goes here>