Dear
We would like to thank you for your letter of (date) in which you explained the conditions behind your request for an extension of time to remit your payment on invoice #
We do appreciate your straight forwardness and have noted on your account that your payment will be made on (date)
You have always been a loyal customer of ours for quite some time and if this gesture on our part helps to ease your current situation, we are pleased to be of assistance. Please feel free to contact us for any help or support from our end.
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