Sample Airlines Complaint Letter


The Director,

Customer Relations

Cincinnati International Airport

Cincinnati Airlines

Subject: Letter of complaint against the ill behavior of staff

Dear Sir / Madam,

I am writing this letter to bring to your notice of the poor hospitality rendered by your airlines. Your airline holds a reputed name globally and you take pride in your staff services, but unfortunately your staff misbehaved at the Cincinnati International Airport. I am a frequent flyer with your airline; it was to my utter disappointment to receive such an unwelcoming response from your personnel.

Last week I was supposed to board your Cincinnati-New York evening flight. Due to unavoidable circumstances, I got late in reporting at your reception counter. I respect your rules and apologized for failing to adhere to the same. Rest apart, the response I received from the lady at the counter was too cold, which I did not expect at all.

It would not be appreciating at my end to report her name, but I would expect an appropriate against this kind of behavior with your clients.


Best regards,

Rolando Mora

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Sample Higher Authorities Complaint letter


The Dean,

Head of Department,

Global Institute of Security Management,


United States of America.

Subject: Complaint regarding non-availability of pilot journals in the library.

Respected Sir,

I am a research scholar of the Global Institute of Security Management in your university. The course began three months before, and till now we have none of the pilot research journals available in our international library. It was mentioned at the beginning of the course that some of the pilot journals may not be available due to some renovation work going on at the library journal section. But most of them will be replaced by the recent issues.

Till date there had been no such changes in the library stock of the management journal section. All our requests to the library in-charges went in vain. It would be great if you kindly look into the matter and consider the case as early as possible as this is hampering our course.

Thanking You,

Yours truly,

Thomas Morgan

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Sample Bank Complaint Letter


Anne Rice


6-A/B, William Street,




Arnold Shaw

Branch Manager

Axis Bank

Varsity Lane


4th January, 2012.

Ref: Account Number 987654321

Dear Mr. Shaw,

This is with reference to my Account Number 12345678, which has been unduly debited with $ 75 as processing fee, for an overseas transaction.

I was unaware of such a clause before I made the transaction. Also, I specifically checked with your Customer Services Manager before I made the said transaction and I was informed no fees will be charged.

I am associated with your Bank for last 10 years and I regret to inform you that this is the first time I am encountering such a problem.

I request you to kindly look into the matter and remit the said amount into my account within the next two days.  I am enclosing a copy of the latest Account Statement for your action. I would greatly appreciate your executing this request at your earliest convenience.


Thanking You,

Yours Faithfully,

Anne Rice

Encl: Copy of Account Statement.

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Sample Format Complaint letter

Name of the sender,

Address of the sender

E.g. Robin Williams,

Someland, TX.


25 January 2012 (or) January 25, 2012

Name of the receiver (with salutation Mr/Ms/Mrs/Dr/sergeant)

Post or the designation,

Address of the receiver,

E.g. Jeffery Stevenson,


Dear (Salutation and Last Name)

Dear Mr. Stevenson,

Start the first paragraph with a brief introduction of the letter. Be brief and to the point. Mention the main point of the letter and references.

The second paragraph should have the reason of complaint and the issues related to it. Mention all the details that might seem relevant in the case and enclose any evidences that indicate the complaint’s credibility. But be careful in giving right details to avoid embarrassment in the future.

End the letter with thanks.


Name of the sender

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Sample Example Complaint Letter


Mary Scott,


32-Veronicca Street, New York


Mr. Daniel Thomas,

Customer Relationship Manager

Nice Company

New York

13th January, 2012.

Ref: Defective product number 378634

Dear Mr. Thomas,

This is in the reference to the product, receipt number 378634 purchased from your Company on 20th December.  I would like to inform you that the product has some cracks and my several verbal complaints to your personnel have yielded in no results.

Please replace the product with a new functioning product or else refund my money within one week.

I have never been let down by any of your products in the past and I look forward to your immediate action on this.

Please find the enclosed copy of the Receipt of the product purchased for your reference.

Thanking You,

Yours faithfully,

Nancy Andrews

Encl: Copy of Receipt

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