Customer Care Department
Thompson And Co Inc,
Ms. Nancy Andrews
23 B, Greater Villas
19th July, 2012.
Ref: Thompson And Co Inc.
Dear Ms. Andrews,
At the outset, please accept my genuine apologies for the trouble caused to you because of the broken Thompson Inc.
As our regular customer, I am sure you understand that this has been a onetime mistake. Our company is sending a replacement, which I am sure you will find to your satisfaction.
As a way of expressing our gratitude for your valuable feedback, I am enclosing a 15% Discount Coupon which you can consume while buying any of our products in the future.
Looking forward to your continued feedback and support,
Encl: Discount Coupon