Sample Responding Complaint Letter


Richard White,

General Manager,

Customer Care Department

Thompson And Co Inc,

New York


Ms. Nancy Andrews

23 B, Greater Villas

High Street

New York

19th July, 2012.

Ref: Thompson And Co Inc.

Dear Ms. Andrews,

At the outset, please accept my genuine apologies for the trouble caused to you because of the broken Thompson Inc.

As our regular customer, I am sure you understand that this has been a onetime mistake. Our company is sending a replacement, which I am sure you will find to your satisfaction.

As a way of expressing our gratitude for your valuable feedback, I am enclosing a 15% Discount Coupon which you can consume while buying any of our products in the future.

Looking forward to your continued feedback and support,

Thanking You,

Yours Faithfully,

Richard White

Encl: Discount Coupon

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