32-Veronicca Street, New York
Mr. Daniel Thomas,
Customer Relationship Manager
13th January, 2012.
Ref: Defective product number 378634
Dear Mr. Thomas,
This is in the reference to the product, receipt number 378634 purchased from your Company on 20th December. I would like to inform you that the product has some cracks and my several verbal complaints to your personnel have yielded in no results.
Please replace the product with a new functioning product or else refund my money within one week.
I have never been let down by any of your products in the past and I look forward to your immediate action on this.
Please find the enclosed copy of the Receipt of the product purchased for your reference.
Encl: Copy of Receipt