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apologize letter for mistake

Sample Patient Apology Letter

by emily on December 24, 2011

From,

Dr Philips,

Care Clinic,

Claifornia

To,

Mrs James,

Bed no 9,

Care Clinic,

California

Dear Mrs James,

Hope you’re keeping well. I would firstly like to apologize for the extreme inconvenience caused to you. I therefore decided to write to you personally and accept our mistakes. I regret that you had to wait for one extra day for the operation. Actually, our staff scheduled two operations at a same time and the other patient required operation immediately because of his critical condition and at the moment we had to take a decision of operating him first. I understand that it has caused you and your loved ones a lot of trouble and I deeply regret and would like to apologize for the same.

Since, you had to wait for the operation for one full day, we know we cannot compensate for the loss of time but as a part of our regret expression we shall not charge anything for the serviced provided you on the additional stay at our clinic. I hope you will forgive and forget on whatever happened and accept our apologies. Please do take care, and we are always there for you.

Yours caringly,

Dr. Philips

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Sample Customer Complaint Apology Letter

by emily on December 24, 2011

23rd August 2010,

Mr. Jacobs,

45, Adolf street,

Mississippi.

Dear Jacobs,

We would like to bring it to your notice that we have received your concern you have shown towards your order. We would like to apologize for the delay caused in the shipment, which was totally unexpected and totally unnoticeable.

We understand that you must have faced difficulty for the delay, but we assure you that the goods will be delivered by the end of this week. Please pardon us and bear with us for this time and we would ensure no such mistakes occur again.

You are our valuable customers, and your feedback is always welcomed. We are once again sorry for the inconvenience caused to you.

Yours Sincerely,

Prakash,

Supervisor,

Innovations Inc.

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Sample Service Delivery Apology Letter

by emily on December 24, 2011

20th July 2010,

Mr. Prakash

21-11-270

120, Pal road,

Hyderabad-35

Dear Prakash,

This is in reference to purchase order [order number] on the date [Date] received. We would like to bring it to your notice that there is an unexpected shipment delay from our overseas suppliers due to which we are unable to process with your order.

We have started using new material for your order to improve the overall quality of our products. Also, additional staff has already been hired to fasten the production. We assure you the delivery of your order by the end of this week.

We would again like to apologize and assure you that these mistakes would not be repeated in future anytime. Thank you for your cooperation. Should you require any further assistance, do not hesitate to contact us.

Yours Sincerely,

Kamlesh

Manager,

Global Inc

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Sample Loss of Order Apology Letter

by emily on December 24, 2011

20th July 2010

Mr. Sam Olive

Director,

Atoms Pvt. Ltd.

Pune.

Dear Sir,

On behalf of Global Enterprises we regret to inform you the loss of agreed purchase order. Our systems do reflect the order was placed on 28-6-2010 and the shipment on 20-7-2010. We are left with extremely low levels on the inventory of the item that you ordered due to which we were unable to process your order on schedule.

We sincerely apologize for cancelling the order and causing inconvenience to your company. You are our esteemed and valuable customer and causing dissatisfaction to you is utmost regretted. We have noted this matter and a sincere action is taken with all the departments, so that such mistakes are not repeated.

Once again sorry for all the trouble your company went through. We assure you our best services and in making a long term association with your company.

 

Sincerely,
K.L. James,
Customer Service Manager,
Global Enterprises.

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Sample Shipment of Goods Apology Letter

by emily on December 24, 2011

23rd August 2010,

Mr. James Austen,

Global Company Inc,

22nd Hill Avenue

London

Dear Sir,

This is reference to the order sent to you. I would first like to apologize for the wrong shipment sent to you. As per you purchase order, you ordered 40 cases, though we have sent you 60 cases.

I would like to put two options for you, as per your convenience please chose among them. First is, you can buy the extra 20 cases and we will bill them to you thirty days from now. Or, the second option is that we arrange a pick up at your loading place and issue a credit to you. Let us know whichever option is more suitable to you according to your suitability.

We also assure you that these mistakes would not be repeated in future anytime. Thank you for your cooperation. Should you require any further assistance, do not hesitate to contact us.

Yours Sincerely,

 

Ronald Phelps

Marketing Manager.

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Sample Apology Letter for Mistake in Order Letter

by emily on December 24, 2011

20th July 2010,

Mr. Joseph Brown,

Innovations Ltd.

Dear Sir,

I would like to apologize for the hassle your team has to gone through. Please accept our heartfelt apologies for the wrong shipment order of goods received to you. We now have corrected our system and measures have been taken for the hassle free delivery to our clients.

Our systems are now cent percent and all the flaws are rectified. Our team is constantly working on providing the best services to all our valuable clients.

Also, we have rectified your order and shipment details. Your order will be dispatched to you at the earliest; I would like to request you to return the damaged goods to the driver at the time of delivery. I on behalf of UVS Ltd. Would again like to apologize for the delay and inconvenience caused to your company.

We assure you our best services and look forward to your co-operation and long term association.

Thanking You,

 

Sincerely,

 

James Arthur\

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Apology And Request For Extension of Time to Deliver Goods

by emily on May 30, 2012

Dear

 

This is to inform you that we are in receipt of your notice whereby you mentioned that the goods shipped to you on (date) did not conform to our agreement dated (date).

We would like to apologize for this unintentional mistake on our part, the reasons for which were (explanation)

While we recognize that the time for performing under this agreement has already expired, we would like to request you to extend the time to (date) in order so that we may be able to cure the defect by replacing the shipment with goods that conform to as per the agreement.

Please accept our apology for this inconvenience caused to you. We will be looking forward to your response.

 Apology And Request For Extension of Time to Deliver Goods

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Apology After Cancellation of Order

by emily on May 30, 2012

Dear

 

This is in relation to receipt of your letter of dated (date) wherein you set forth your reasons for canceling your purchase order no. #

I would like to apologize for the misunderstanding caused between us which took matter to the cancellation. I have taken this matter up with management in order to ensure that a problem of this nature does not happen again. I would like to assure you that necessary actions have been taken and we’ll try our best, that such mistakes are not repeated again.

As you are one of our valued and esteemed customers, your satisfaction is one of our primary concerns. Please accept our apology for the inconvenience caused.

 Apology After Cancellation of Order

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Apology to Customer For Accounting Error

by emily on May 23, 2012

Dear

 

Thank you for your recent correspondence regarding your account number ____________. We were able to track down the mistake and have credited your account accordingly. A report to this effect has also been sent to our credit reporting organization and we assure you that similar errors won’t be repeated again.

As of this date, your account balance is $_____________.

You are our valued client and we really apologize for any inconvenience this mix-up may have caused to you. If we may be of further assistance please contact this office at your convenience.

 

Apology to Customer For Accounting Error

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