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Sample Notice to Cancel Back Ordered or Delayed Order Letter

by emily on March 7, 2012

From:
[Your Name, & Address here]

 

To:

[Recipient Name & address here]

[Date here]

 

Dear [name],
You are informed that we hereby cancel our [order/contract] – [order no. or product names].

You have been unable to supply the goods in time. And, now we no more need the products we ordered.
Please adjust the balance to our account accordingly.
Regards,

[Your name]

Encl: [Enclosures List here]

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Sample Order Delay Consumer Letters

by emily on January 13, 2012

1234, Main Street
Boston, MA 02123

03/17/05

<Recipient Address Goes Here>
Hello.

I placed an order for [Product name] with your company [Company name]. At the time of purchase, you assured me that I would get my order by [Time].
Now, it has been {Time since your ordered] and I have yet to receive a word from your side regarding the status of my order.

Please contact me at the earliest and tell me the reasons behind the delay, and by what date I should expect this order.

I look forward to hear from you by {Time expected]. I am always available at [Phone number].
Regards,

Robert Anderson

encl: <List of enclosed items goes here>

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Notice of Delayed Shipment

by emily on July 24, 2012

Dear

 

This is in the reference to the order placed by your company few days back with us. Due to the huge response we received from our summer catalog, we are experiencing a delay in filling some of the orders. Item (number) should be sent to you within (time) from this date.

Please accept our apologies for this delay. We regret this delay. We hope you would understand our situation on the same. Thanking you for keeping patience.

Notice of Delayed Shipment

 

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Notice of Back Ordered Item

by emily on July 21, 2012

Dear

 

This is in the reference to the order placed at our company. We received your order for (item and number) and wish to thank you.

This item is presently back-ordered and we are unable to send it to you on the immediate basis. If, due to this unfortunate delay, you would like to cancel your order, please send us a note to that effect. Otherwise, you can expect delivery in approximately (time).

We deeply regret the delay. Please accept our apology for this delay.

Notice of Back Ordered Item 

 

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Explanation For Delay of Partial Shipment

by emily on June 30, 2012

Dear

 

After complete investigation, I am certain of that we have found the source of the problem that created a misunderstanding on (date)

 

When we received your purchase order for (quantity, product), we were unable to fill the purchase order for instant delivery due to (explanation for delay in delivery). Our letter informing you of this same deferral and requesting your instructions was mailed to you on (date). After that we did not receive a response and proceeded to send a follow-up letter to you on (date).

 

We have been able to make delivery to you since the (date) but felt that since you had emphasized “for immediate delivery” on your purchase order, we should wait for your approval before shipping the complete order.

 

I can easily understand why you were so upset with us (day) if no one made you aware of our correspondence. But as you also would agree that it was just miscommunication and nothing else. We have always appreciated having you as a customer and hope that

we can continue to provide you with our products in the future.

Explanation For Delay of Partial Shipment

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Acknowledgment of Correspondence Indicating Postal Delay

by emily on June 11, 2012

Dear

 

This is in reference to the letter for placing an order. Thank you for your order. We regret to inform you that at this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers at this time.

We will hold your order for arrival of the merchandise, and ship shortly thereafter. Unfortunately, we cannot provide you with a specific shipping date at this time. However, we will inform you as soon as we receive a fix date.

Thank you for your anticipated patience in this matter. We appreciate your patience and cooperation throughout.

 Acknowledgment of Correspondence Indicating Postal Delay

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Apology For Delay of Refund

by emily on May 31, 2012

Dear

 

This is in reference to the letter dated (date). After reading your letter of (date), I can thoroughly understand why you are running out of patience.

 

While it would be easy to place the blame on our computer, this poor fellow has received enough abuse since joining our firm. After all, he only follows the orders that are given to him. Therefore, I would really request you to please accept my apology for the delay in refunding your money for (basis of adjustment)

Our accounts department has been instructed to issue a check to you at once, which you should be receiving within a few days.

I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter. I assure you that I am personally looking in to this matter now, and will resolve all the issues. Once again, I am very sorry for the inconvenience this has caused you.

 Apology For Delay of Refund

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Apology For Delayed Response Request For Meeting

by emily on May 31, 2012

Gentlemen:

 

This is to inform you that we are unable to make delivery on the above referenced purchase order on the date indicated.

We ought to have your merchandise ready to be shipped within next 7 days of the original delivery date and we hope that you can hold off until that time.

We tried to inform you of this delay as soon we were advised in order to give you as much time as possible to make alternate arrangements, if necessary. We can assure you, however, that if your order remains in force we will expedite shipping to you as soon as we have received the merchandise for the delivery.

We are really apologetic for this delay and we are really thankful to you for your understanding.

 Apology For Delayed Response Request For Meeting

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Wrong Items Shipped Please Re Ship Letter

by emily on April 23, 2012

Wrong Items Shipped: Please Re-Ship

 

[Name, Company Name & Address here]

[Date]

Dear [name],

This is in reference to our order [order no.]. We ordered [product name, quantity] on [date]

We have received the shipment, and there are mistakes in the order. We ordered [product name with quantity], but, instead we have received [different product name]We did not order this product and, we don’t need this. So, we are returning this consignment, and want you to re-ship our order as soon as possible.Please send our order fast as it has been already delayed.We will be thankful to you if you could send the order by [date].You can contact me on – [no. here] for further information.

 

Sincerely,

 

[Your name & Designation]

[Company name]

Encl: [Enclosures List here]

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Rejection of Shipment Due To Bad Quality Cancel Order Letter

by emily on April 21, 2012

Rejection of Shipment Due To Bad Quality: Cancel Order –

 

[Name, Company Name & Address here]

[Date]

Dear [name],

I have received the shipment of our order for [product name].

I want to tell you that I was shocked to find out that the goods you sent us are not exactly what we ordered with you. These goods are of different measurements. Also, they are not of good quality.

I have been dealing with you for such a long time; this is something that we never expected from you.I have decided to return the shipment to you and, we want the order to be cancelled. Please refund us the payment for this order when you receive the shipment.

I cannot allow you to re-send us the consignment as it will delay our project. I will buy these products from somewhere else where stock is ready.

Regrettably, I have to say that this time we are not able to complete an order with you.

Look forward to continued business with you in the future.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

Encl: [Enclosures List here]

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