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Customer Service Request Form

by emily on June 22, 2012

CUSTOMER SERVICE REQUEST

DATE______________

 

CUSTOMER____________________________________________________

ADDRESS_____________________________________________________

_____________________________PHONE___________________

MERCHANDISE PROBLEMS: DELIVERY PROBLEMS:

ORDER NOT FILLED BAD ADDRESS

DEFECTIVE MERCHANDISE CUSTOMER NOT IN

REPAIR PROBLEM DELAYED/LOST IN TRANSIT

WRONG MERCHANDISE SOLD DAMAGED IN TRANSIT

AMOUNT CHARGED IN ERROR MDSE. MISSING IN PACKAGE

CREDIT/REFUND NOT ISSUED OTHER___________________

OTHER___________________ ________________________

REMARKS:

DISPOSITION:

Customer Service Request Form

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Apology For Delay of Refund

by emily on May 31, 2012

Dear

 

This is in reference to the letter dated (date). After reading your letter of (date), I can thoroughly understand why you are running out of patience.

 

While it would be easy to place the blame on our computer, this poor fellow has received enough abuse since joining our firm. After all, he only follows the orders that are given to him. Therefore, I would really request you to please accept my apology for the delay in refunding your money for (basis of adjustment)

Our accounts department has been instructed to issue a check to you at once, which you should be receiving within a few days.

I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter. I assure you that I am personally looking in to this matter now, and will resolve all the issues. Once again, I am very sorry for the inconvenience this has caused you.

 Apology For Delay of Refund

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Product Has Broken Repeatedly Please Process Return Letter

by emily on April 21, 2012

Product Has Broken Repeatedly Please Process Return

[Name, Company Name & Address here]

[Date]

Dear [name],

I am writing in to express my disappointment over a poor working product we purchased from you.

You must also remember that for this single [product name], I had to ask for repair for at least four times in a period of just six months.

-          [Describe here the problem in brief] -

You should understand know that how does it feel to a customer who buys a new product and goes through this kind of experience. I am very troubled because of this product.

As I know that your company is known for good customer service, I believe that you will process a return request for my [item name] at your earliest convenience.

I will send the item back to your company address along with the documentation. Please send me a refund when you receive the [product name].

I have been using your company products for a long time, and I really like them

Hope to do business with you in the future.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

Encl: [Enclosures List here]

Download Product Has Broken Repeatedly Please Process Return Letter In Word Format

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Merchandise Returned For Credit Letter

by emily on April 20, 2012

[Name, Company Name & Address here]

[Date]

Dear [name],

This is to inform you that as per our discussion on [date], we are returning the [product name] to you.

Instead of refunding the payment made by us for these products, we request you to please credit this amount to our outstanding balance with your company.

As per our records, the credit amount should be $[credit amount].  Please advise that whether this amount is accurate, according to your records.

 

Thank you.

 

Sincerely,

 

[Your name & Designation]

[Company name]

Encl: [Enclosures List here]

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Apology For Incorrect Payment Overpayment Letter

by emily on April 19, 2012

Apology for Incorrect Payment Overpayment –

[Name, Company Name & Address here]

[Date]

 

Dear [name],

 

During our last audit, we found that we have made a wrong payment to your firm through check no. [no. here] . This payment was for the settlement of the invoice no. [Invoice no.].

The total amount due was $[invoice amount], and the check amount was $[amount], we overpaid you $[overpaid amount].

So, we request you to please refund us the difference.

Thank you for your attention into this mater,

Look forward for a fruitful business relationship.

 

Sincerely,

 

[Your name]

 Download Apology For Incorrect Payment Overpayment Letter In Word Format

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Request Refund Letter

by emily on April 9, 2012

To:

Mr. Joey Currie

Branch Manager,

New Techno Electronics

Ruth St., London – SW20 8KU

18th April, 2012

 

Mr. Currie,

Recently I purchased a music system from one of your outlets in the city – ‘Philips TX Series – BN2’.

To my disappointment, this new piece of music system is not working properly. I want to tell you that it worked fine for the initial two days, and then after there were a couple of problems like no sound break ups and no display in the menu.

So, I have decided to return this music system to your company and I want full refund. And, please do not approach me regarding a new replacement as I am not interested for now.

Thank you for your time and look forward for your response.

 

Regards,

Ms. Tine white

Ph. – 452-458-7456

 Download Sample Request Refund Letter In Word Format

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Sample Notice of Rescission Letter

by emily on March 7, 2012

From:
[Your Name, & Address here]

 

To:

[Recipient Name & address here]

[Date here]

Dear [name],
This is to inform you that I am canceling the deal signed on [date of the deal] between [other party name] and myself.

This notice has been mailed to you on [date] that falls under the three days right of abolition period provided for under Federal Law.

- [State any optional request for refund of down payment].
Regards,

[Your name]

Encl: [Enclosures List here]

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Sample Insurer Requesting Cancellation General Letters

by emily on February 11, 2012

To Insurer Requesting Cancellation of Property Policy

 

 

[DATE]

 

 

[Company Name & Address]

 

 

Dear [NAME],

 

Re: Policy No. [Insurance Policy No.]

 

 

You are hereby informed that this property which belonged to us, located at [Property details here] has been sold on [Date here] to [Party name], and the mortgage has been paid in full in favour of [Mortgage Company Name].

 

Therefore, kindly please terminate this property policy, and send us the refund of the undue payment towards the insurance premium. Please send the refund to our address [write address here].

 

 

Thank you for your assistance regarding this matter.

 

 

Sincerely,

 

[NAME]

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Sample To Insurer Requesting Cancellation of Property Policy General Letters

by emily on February 3, 2012

To Insurer Requesting Cancellation of Property Policy

[DATE]

 

[Company Name & Address]

 

Dear [NAME],

 

Re: Policy No. [Insurance Policy No.]

 

 

You are hereby informed that this property which belonged to us, located at [Property details here] has been sold on [Date here] to [Party name], and the mortgage has been paid in full in favour of [Mortgage Company Name].

 

Therefore, kindly please terminate this property policy, and send us the refund of the undue payment towards the insurance premium. Please send the refund to our address [write address here].

 

Thank you for your assistance regarding this matter.

 

Sincerely,

 

[NAME]

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Sample Consumer Complaint Letter

by emily on January 7, 2012

To:

Mr. Richard Gomez

Consumer Support

XYZ Company

New Hampton

9th January, 2012.

Ref: Defective Vacuum Cleaner

Dear Mr. Gomez,

I purchased Perfect Vacuum Cleaner from your company, receipt number 123456 on 8th January.  I am sad to inform you that the product does not match up to the claims made by your representative or the Product brochure.

I have been your customer for a long time and this is the first time that I have been so let down with any of your products.  I request you to refund my money within one week, as the Warranty Card clearly states that if I am unhappy with the product the money would be refunded to me.

I am enclosing copies of the Receipt and the Warranty Card for immediate action and anticipate the money to be refunded to me within the week.

Thanking you,

Yours truly,

Jessica Mira

Encl: 1. Copy of Receipt

2. Copy of Warranty Card

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