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sample response letter to customer complaint

Sample Final Complaint Consumer Letters

by emily on January 13, 2012

1234, Main Street
Boston, MA 02123


<Recipient Address Goes Here>

I wrote a letter [date] to you requesting a response to my first letter [date].


I have not got any response for any of these two letters. I wrote it clearly that I am highly dissatisfied with your services.

[Describe Problem here]

I have not received one single reply from your side.
It seems that your company is not serious about its customers. It does not care about the customers and it makes me decide that I should never do business with you people.

However, it does not mean at all that I have forgotten the matter. I still want the solution on my problem that I faced with you at the earliest. And, if I don’t get any answer from your side, then I will reach the higher authorities.


Robert Anderson

encl: <List of enclosed items goes here>

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Sample Product Complaint Letter

by emily on January 7, 2012


Mr. Paul Martin

Customer Care Manager

Beta Products

New York

18th January, 2012.

Ref: Unserviceable Product

Dear Mr. Martin,

This is with reference to the Beta Product we purchased from you on 13th January, vide receipt number CE530. I regret to inform you that the product is unserviceable and does not match up to the mentioned standards.

I am sure this is not a regular mistake on your part, so I request you to kindly take an immediate action and send us a suitable replacement within the next two days.

I am enclosing a copy of the receipt to help you speed up the process of replacement. Looking forward to getting a prompt response from your end.

Thanking You,

Yours Faithfully,

David Taylor

Encl: Copy of Receipt

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Sample Airlines Complaint Letter

by emily on January 7, 2012


The Director,

Customer Relations

Cincinnati International Airport

Cincinnati Airlines

Subject: Letter of complaint against the ill behavior of staff

Dear Sir / Madam,

I am writing this letter to bring to your notice of the poor hospitality rendered by your airlines. Your airline holds a reputed name globally and you take pride in your staff services, but unfortunately your staff misbehaved at the Cincinnati International Airport. I am a frequent flyer with your airline; it was to my utter disappointment to receive such an unwelcoming response from your personnel.

Last week I was supposed to board your Cincinnati-New York evening flight. Due to unavoidable circumstances, I got late in reporting at your reception counter. I respect your rules and apologized for failing to adhere to the same. Rest apart, the response I received from the lady at the counter was too cold, which I did not expect at all.

It would not be appreciating at my end to report her name, but I would expect an appropriate against this kind of behavior with your clients.


Best regards,

Rolando Mora

Sample Airlines Complaint Letter in Word

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