Rejection of Alternative Product Suggestion –
[Name, Company Name & Address here]
We received your reply regarding our last order.
We are disappointed to know that you are unable to process our order for [product name] this time because [state here reasons].
Although I thank you for the substitute suggestions for [product name], I am concerned for the – [State here the reason behind refusal for substitute].
If you have any better substitute suggestions for our requirements, please inform us. But, please inform us before [date], as we have pre-decided to place an order with another supplier after this date.
Do you have a similar item with [state dimensions here]? Please contact me on – [no. here] at your earliest convenience.]
[Your name & Designation]