Wrong Items Shipped: Cancel Order
[Name, Company Name & Address here]
This is in reference to our latest order.
We received the shipment on [date], and found that you sent us the wrong items which we never ordered.We ordered [ordered item names], and we have received [received products names]. I have also enclosed a copy of our purchase order along with this letter. You can check your records.We did not get the products we ordered, and we do not want you to re-ship the order as it will consume more time. For this time, we will make arrangements from somewhere else.So, please cancel our order. We will return the consignment back in -3 days.Look forward to continued business in future.
[Your name & Designation]
Encl: [Enclosures List here]