Dear
Several of your associates in the shipping branch have informed me of the incident that occurred last Wednesday with a representative of Unique Tools and Equipment Supplies.
They have all agreed that this driver hurled some extremely abusive language at you and that his actions were unjustifiably offensive. They also all agreed that you remained a gentleman throughout the entire time, attempting to solve the problem. I compliment you on your self-control, and in handling the situation in such an exemplary manner. I have placed a call to the owner of Unique Tools and Equipment Supplies and fully anticipate your receiving an apology from them. Good Work!
Complimentary Letter to Employee on Handling of Difficulty
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