Dear
This is in the reference to the order placed at our company. We received your order for (item and number) and wish to thank you.
This item is presently back-ordered and we are unable to send it to you on the immediate basis. If, due to this unfortunate delay, you would like to cancel your order, please send us a note to that effect. Otherwise, you can expect delivery in approximately (time).
We deeply regret the delay. Please accept our apology for this delay.
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