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by emily on July 21, 2012
Dear
This is in the reference to the order placed at our company. We received your order for (item and number) and wish to thank you.
This item is presently back-ordered and we are unable to send it to you on the immediate basis. If, due to this unfortunate delay, you would like to cancel your order, please send us a note to that effect. Otherwise, you can expect delivery in approximately (time).
We deeply regret the delay. Please accept our apology for this delay.
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by emily on June 4, 2012
Dear
The shipment of the above referenced merchandise was delivered to my receiving division on While the original delivery date was set for I approved this later delivery in view of the problems that you were experiencing at that time.
Our check for the full amount of the invoice, less our 2% cash discount, was mailed to you on (date).
I am also enclosing a copy of the statement I received today, which includes a charge back for that discount, taken in compliance with your terms. I believe that the source of this error lies in the fact that the date on the invoice was not changed to reflect the delay in delivery.
I would appreciate receiving a corrected statement of my account. Thank you for your cooperation in this matter. Please feel free to contact us for any doubts or clarifications.
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