by emily on June 30, 2012
Dear
This is in reference to the letter and form received. We would like to inform you that we are in receipt of a directive from (name of the company) concerning the above captioned Regulation. This new rule went into effect on (date) and requires that complications of pregnancy be covered in the same manner as any other injury or disease.
“Complications” is defined as anything other than a normal delivery. This is applicable to any employee, dependent spouse or dependent child.
Due to the potential rise in claims, it has become necessary to increase our quoted rates to comply with this regulation. The new employee rate will be $ and the new spouse rates will be $_; the new
spouse and children rate will be $ and the new children only rate will be $
If you have any questions regarding these rate increases due to the change in regulations, please do not hesitate to call us for any further doubts or clarifications.
Explanation of Insurance Rate Increase
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by emily on June 30, 2012
Dear
After complete investigation, I am certain of that we have found the source of the problem that created a misunderstanding on (date)
When we received your purchase order for (quantity, product), we were unable to fill the purchase order for instant delivery due to (explanation for delay in delivery). Our letter informing you of this same deferral and requesting your instructions was mailed to you on (date). After that we did not receive a response and proceeded to send a follow-up letter to you on (date).
We have been able to make delivery to you since the (date) but felt that since you had emphasized “for immediate delivery” on your purchase order, we should wait for your approval before shipping the complete order.
I can easily understand why you were so upset with us (day) if no one made you aware of our correspondence. But as you also would agree that it was just miscommunication and nothing else. We have always appreciated having you as a customer and hope that
we can continue to provide you with our products in the future.
Explanation For Delay of Partial Shipment
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