This is to inform you that we are in receipt of your notice whereby you mentioned that the goods shipped to you on (date) did not conform to our agreement dated (date).
We would like to apologize for this unintentional mistake on our part, the reasons for which were (explanation)
While we recognize that the time for performing under this agreement has already expired, we would like to request you to extend the time to (date) in order so that we may be able to cure the defect by replacing the shipment with goods that conform to as per the agreement.
Please accept our apology for this inconvenience caused to you. We will be looking forward to your response.
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Apology Company Management for Misunderstanding Example