Dissatisfied With Product Please Process Return Letter

Dissatisfied with Product: Please Process Return –

[Name, Company Name & Address here]

[Date]

Dear [name],

 

We have just received the consignment of [product name] for our order [order no.] dated [date].

Our company has been dealing with you for such a long period and we have always received quality products from you.

However, I regret to say that this time, we are not satisfied with the products you sent.

–          [Describe the reasons behind your disappointment with the shipment received] –

{For instance} –

The computers you have sent have very old version of the K-9 processor, and work very slowly, also the ram is insufficient for us, and if we opt for changing the processor & other items in all these machines on our own, it would cost a big amount of money and requires time. So, we have decided to return the shipment to you.

We have approached another supplier for our requirement, and they will deliver the machines within 2-3days with the same configuration we need.

Keeping our old relations in mind, I am confident that you will take back the shipment from us, and refund our payment made to you for these products.

We will be shipping back the products by [date], and you should receive the shipment by [date].

Please refund the amount at your earliest convenience.

Thank you for your prompt attention into this matter. Look forward to do business with you in the future.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

Encl: [Enclosures List here]

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