Rejection of Shipment Due To Bad Quality: Please Re-Ship –

[Name, Company Name & Address here]

[Date]

Dear [name],

 

We received the order no. [no. here] this morning. We received [product name and quantity], ordered on date [date]. I have enclosed a copy of the order bill].

I would like to say that your company is known for best quality, but I was shocked to find that –

[State here the reason of your disappointment, the bad quality of items, defects etc.]

However, I believe that keeping our old business relationship in mind; you will re-ship our order with new items.

We are returning back the shipment and it should reach you by [date].

Please inform us when you ship our order again. You can call me on [no. here] for any kind of information.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

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