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Complaint Displeased With Treatment Letter

Complaint Displeased With Treatment Letter

by emily on April 19, 2012

Complaint Displeased With Treatment –

 

[Name, Company Name & Address here]

[Date]

Dear [name],

I am writing to make a complaint. Yours is an organization of very good repute. It is known for great customer service, but recently, I came across disappointment with one of your employees

–          [Describe here the incident]  –

{For instance} – Last week, I went to your [branch name] branch, and I requested Mr. [employee name] to make a deposit for amount of $[amount] into my account, but instead he processed a withdrawal. I then, complained to him regarding this, but he argued with me and talked in a very rude manner. He didn’t listen to me. His tone was very aggressive, and he also refused to make the correction, telling me that it was my fault.

I don’t see any sense in telling you the word-to-word conversation I had with this impolite employee of your bank, but I am sure that after knowing this incident, you will definitely take some action to educate your employee on behavior with customers which will prevent the loss of your business in future.

As I am sure that sitting on such a higher position in your organization, you must be concerned about the image of your bank, I believe I have done the right thing by passing on this information to you.

 

Sincerely,

 

[Your name & Designation]

[Company name]

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