The position of help desk requires one to provide technical assistance or support to the customers or users over phone calls or emails who face any kind of technical difficulties. If you wish to apply for one such pos then you can simply follow the Technical Support and Help Desk Cover Letter Example. The Help Desk Cover Letter Sample is an easy letter to write which includes your skills that make you a fantastic fit.
This post includes a sample cover letter for a technical support / help desk position which you can utilize for creating your own letter.
Cover Letter for a Technical Support / Help Desk Position
From:
Richard Smith
54, Henry Apartments
New York
Date: December 26th, 2022
To,
The HR Manager
Zenith Technologies
New York
Dear Sir/ Madam,
I am writing this letter to express my interested in the position of Help Desk Support at Zenith Technologies. I came across the job opening advertisement of the profile on www.jobportal.com.
I have an experience of three years with Amy’s Applications where I have worked as a Technical Support. I was the first point of contact for the customers and clients over emails as well as phone calls for any kind of technical support that was required. My job profile included technical assistance of all kinds from performing troubleshooting to finding solutions for technical difficulties customers witnessed while using our technical products. Over all these years, interacting with customers and solving their problems, I have developed strong communication skills as well as professionalism while providing the best of the technical support.
It would be a wonderful opportunity for me to work with your esteemed company. Good communication skills and problem handling capacity make me a suitable candidate for the profile. For your reference, I am attaching my resume with the letter.
Looking forward to meet you in person and discuss the profile and my experience in detail.
Cover letter is complimentary to your CV. Job seekers normally attached their resume to their cover letter and send them out to potential recruiters. Such are letters introducing yourself to the potential employee by giving them a rough idea about your skills, qualifications and work experiences. Different organizations have different requirements. You need to write separate cover letters for each. Never resort to the ‘carbon copy’ cover letter as it lacks authenticity.
Today we have come up with the 7 good Cover Letter tips and letter etiquette that will help you come up with the best cover letter and help you stand out of the crowd.
Advice & Guidelines for Writing a Top Cover Letter for a Job
1. Let your cover letter convey a personal tone. Common methods of addressing include ‘Dear Sir/Madam’ or ‘To Whom It May Concern’. However, you may always break the obvious and get a bit personal by adding salutations such as ‘Dear (last name of the recruiter)’.
2. No one has the time to read pages after pages about your skills and accomplishments. Hence get to the point and try to wrap up everything in the most precise manner as possible. Any paragraph should not be more than seven lines long and must be able to have that convincing grip to hold the recruiter.
3. Understand the demands of the employer and the organization. Different companies have different objectives. Hence, copy-pasting your cover letter will never help. Focus on the specific needs and address your strengths about how your inclusion to the company will prove fruitful. Align the company’s goals with your qualifications and see how it works miracle.
4. Be genuine and authentic. Come up with your creativity. For example, you may include excerpts of your performance reviews to talk about your success record and show a way how it would complement the company’s criteria.
5. Keep the tone balanced i.e. in between professional and personal. Do not overdo any of the two. Your letter should sound friendly, creative and approachable. It should at no cost sound robotic.
6. The layout should look professional. Use font size of 12 to 14. They are considered as the standard size. However, people over 40 appreciate larger font. Use left alignment and single or double space depending on the length of the letter.
7. Proof reading is very important. Watch out for grammar or spelling mistakes as they kill the essence of the letter. Keep the spelling and grammar check on in your system and go through it a couple of times before sending it out.
Follow these rules and see interview calls pouring on your lap in no time. All the best in job hunting!
Our company ‘High Target IT Services’, has decided to select you for the post of Sr. Software Programmer for which you gave an interview on the last Friday.
We have assessed your knowledge and your job related skills, we are sure that you have the capabilities we have been looking for in a candidate for this position in our company.
The kind of technical education and experience level you have shown in your resume makes you the right choice for this position.
You are required to join us on August 20, 2012. You need to fill in the form and accept the terms & conditions of this employment offers and return the filled form to us within 7 days from the receipt of this letter.
Our company will also organize an “academic training” for all the new joiners.
We have set your salary to $35,000 annually which is reasonable according to your qualification & experience.
If you have any kind of queries, you can contact us at anytime.
We are sorry to inform you that in the last board meeting held on October 6, 2012, our company’s senior management has decided to end your contract of service with effect from October 20, 2012, and, a notice period of ten days is given to you.
The management is terminating you because of the following reasons –
First, the quality of work delivered by you was falling short every week. You were not performing as we were expecting of you.
And, secondly, you failed to submit your project report many times in a month. Also, your frequent leaves affected our company’s productivity a lot and it directly affected our business. So, it is because of these reasons that the company is terminating you.
Please note that the company wants to settle all the things before your termination – your salary, pension and the reimbursements etc. We have enclosed a letter along with this letter stating your dues in the company that we will pay by the next week.
Please sign the form and submit it to the office in 2-3 days. If you have any questions, you may contact us anytime.
I am writing on behalf of the ‘Robert & David Inc.’
We are offering you the position of ‘Office Assistant’ in our company. We have gone through your resume and your credentials and we are very satisfied with your skills and level of experience.
Your job profile will be handling general office tasks, handle the visitors in our office, attend calls and check emails daily.
We have mentioned our company terms & conditions in this job offer letter which you have to be agreed with –
(i) You, as our employee should never discuss any case outside the office, no matter what type of a case is.
(ii) You shall not seek help from any outside source to solve a problem of our office.
(iii) As per your qualification & experience, we have set your salary $40,000 annually.
If you have any questions regarding your employment in our company, you can feel free to contact us anytime.
I am James Carlson, writing to you in regard to my account with your Bank.
I have a savings account in your Bank – 323256. I recently applied for an account passbook in written on July 20, 2012. I was told that I will get the new account passbook by August 2, 2012.
However, I have not got the passbook, and I tried to call the bank customer care many times, but I could not talk to anyone.
Now, I have no more patience as today one of your staff told me to re-submit an application for the passbook.
I simply cannot understand your procedure. I have been with this Bank since the past 10 years and I never faced an issue like this before.
I am requesting you to look into this matter and help me out as soon as possible. I need the passbook at the soonest for some property loan formality.
1. With reference to your job post, I want to express my interest to apply for this position and I am providing with complete details here.
2. I am ……. years old. I possess an MBA Degree in Marketing from ………….. (College name), passed in the year ………
3. I worked as Sales Executive in ………………. (Company) at their ………….. (Place) office/branch from …………… to ……………. (duration), and my profile was …………. (mention dealings here)
4. I possess good communication skills and skills to lead & motivate a team as a group leader to accomplish the set targets given by the Management.
5. Please find enclosed Resume/CV for your consideration.
1. With reference to your job post, I want to express my interest to apply for this position and I am providing with complete details here.
2. I am ……. years old. I possess an MBA Degree in Marketing from ………….. (College name), passed in the year ………
3. I worked as Sales Executive in ………………. (Company) at their ………….. (Place) office/branch from …………… to ……………. (duration), and my profile was …………. (mention dealings here)
4. I possess good communication skills and skills to lead & motivate a team as a group leader to accomplish the set targets given by the Management.
5. Please find enclosed Resume/CV for your consideration.
I am writing this letter to thank you for such a great opportunity you have given to me.
I want to give you complete assurance that I will never let you down. I will handle all my responsibilities very efficiently, no matter what situation I may be in.
I take this job offer given to me as a great opportunity to prove my capabilities, and deliver my best for this company.
I will make sure that every step of mine is productive to this company in one or other way during.
I am satisfied with the terms & conditions mentioned in my job offer. I am highly delighted to accept this offer from such a reputed company. I will givemy100%to this company and I will contribute to the success of this company with my knowledge and skills developed during my previous employment. I will work out every possible plan and scheme that can give better results.
At last, I again want to thank you for considering me for this position. I work dedicatedly in your company.
We are pleased to inform you that we have appointed you for the post of ‘Commercial Manager’ for our new branch.
1. Please find the enclosed Appointment Letter No. (… …) dated (…..) offering you the post of ‘Commercial Manager’ as per the terms and conditions mentioned in this employment offer.
2. You are required to report not later than ……….. (date).
3. If you are interested to join us accepting the terms and conditions, please sign in the form enclosed with this letter and return it to us within 7 days, failing to do so means that you do not want to join this company and this offer will be cancelled thereafter.
