Sample Bank Complaint Letter

From:

Anne Rice

 

6-A/B, William Street,

 

Connecticut

To:

Arnold Shaw

Branch Manager

Axis Bank

Varsity Lane

Connecticut

4^th January, 2012.

Ref: Account Number 987654321

Dear Mr. Shaw,

This is with reference to my Account Number 12345678, which has been unduly debited with $ 75 as processing fee, for an overseas transaction.

I was unaware of such a clause before I made the transaction. Also, I specifically checked with your Customer Services Manager before I made the said transaction and I was informed no fees will be charged.

I am associated with your Bank for last 10 years and I regret to inform you that this is the first time I am encountering such a problem.

I request you to kindly look into the matter and remit the said amount into my account within the next two days.  I am enclosing a copy of the latest Account Statement for your action. I would greatly appreciate your executing this request at your earliest convenience.

 

Thanking You,

Yours Faithfully,

Anne Rice

Encl: Copy of Account Statement.

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