Mr. Richard Gomez
9th January, 2012.
Ref: Defective Vacuum Cleaner
Dear Mr. Gomez,
I purchased Perfect Vacuum Cleaner from your company, receipt number 123456 on 8th January. I am sad to inform you that the product does not match up to the claims made by your representative or the Product brochure.
I have been your customer for a long time and this is the first time that I have been so let down with any of your products. I request you to refund my money within one week, as the Warranty Card clearly states that if I am unhappy with the product the money would be refunded to me.
I am enclosing copies of the Receipt and the Warranty Card for immediate action and anticipate the money to be refunded to me within the week.
Encl: 1. Copy of Receipt
2. Copy of Warranty Card