Sample Loss of Order Apology Letter

20th July 2010

Mr. Sam Olive


Atoms Pvt. Ltd.


Dear Sir,

On behalf of Global Enterprises we regret to inform you the loss of agreed purchase order. Our systems do reflect the order was placed on 28-6-2010 and the shipment on 20-7-2010. We are left with extremely low levels on the inventory of the item that you ordered due to which we were unable to process your order on schedule.

We sincerely apologize for cancelling the order and causing inconvenience to your company. You are our esteemed and valuable customer and causing dissatisfaction to you is utmost regretted. We have noted this matter and a sincere action is taken with all the departments, so that such mistakes are not repeated.

Once again sorry for all the trouble your company went through. We assure you our best services and in making a long term association with your company.


K.L. James,
Customer Service Manager,
Global Enterprises.

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