No matter how hard we try, sometimes it happens that despite all our efforts, errors surface. If any of your customer has faced short shipment then then you must write an apology letter for shipment of goods in order to express your apology for the short shipment. It is a great idea to always follow an apology letter format in order to create such a letter with perfection.
In this post, we have come up with an apology letter to customer for short shipment / Supply sample. You can use this apology letter example to draft a professional letter on behalf of your company.
Sample Format for Apology Letter to Customer for Short Shipment
From:
Jacob Brown
Manager
New Age Hardware Company
New York
Date: October 25, 2021
To,
Mr. Andrew Reynolds
Manager
Zenith Technologies
New York
Dear Mr. Andrew,
We are extremely thankful for your letter dated October 10th, 2021 for bringing it to our notice the issue related with short supply. Please accept our sincere apologies for the inconvenience caused to you.
After going through your letter, we immediately investigated the issue and found out that it was a human error because of which the lesser supply was shipped to you. Nevertheless, we apologize for the same and we would like to inform you that we have already dispatched the remaining order by express delivery. Please find attached the details of the shipment and the invoice with the letter.
We will work harder to make sure that such kinds of issues do not surface again and we continue to have a smooth and stronger association.
Thanking in anticipation.
Regards,
Jacob Brown
Manager
New Age Hardware Company