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Shipment of Goods

Apology Letter to Customer for Short Shipment

by emily on October 25, 2021

Apology Letter format to Customer for Short Shipment, Supply
Apology Letter to Customer for Shipment

No matter how hard we try, sometimes it happens that despite all our efforts, errors surface. If any of your customer has faced short shipment then then you must write an apology letter for shipment of goods in order to express your apology for the short shipment. It is a great idea to always follow an apology letter format in order to create such a letter with perfection.

In this post, we have come up with an apology letter to customer for short shipment / Supply sample. You can use this apology letter example to draft a professional letter on behalf of your company.

Sample Format for Apology Letter to Customer for Short Shipment

From:

Jacob Brown

Manager

New Age Hardware Company

New York

Date: October 25, 2021

To,

Mr. Andrew Reynolds

Manager

Zenith Technologies

New York

Dear Mr. Andrew,

We are extremely thankful for your letter dated October 10th, 2021 for bringing it to our notice the issue related with short supply. Please accept our sincere apologies for the inconvenience caused to you.

After going through your letter, we immediately investigated the issue and found out that it was a human error because of which the lesser supply was shipped to you. Nevertheless, we apologize for the same and we would like to inform you that we have already dispatched the remaining order by express delivery. Please find attached the details of the shipment and the invoice with the letter.

We will work harder to make sure that such kinds of issues do not surface again and we continue to have a smooth and stronger association.

Thanking in anticipation.

Regards,

Jacob Brown

Manager

New Age Hardware Company

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Sample Shipment of Goods Apology Letter

by emily on December 24, 2011

23rd August 2010,

Mr. James Austen,

Global Company Inc,

22nd Hill Avenue

London

Dear Sir,

This is reference to the order sent to you. I would first like to apologize for the wrong shipment sent to you. As per you purchase order, you ordered 40 cases, though we have sent you 60 cases.

I would like to put two options for you, as per your convenience please chose among them. First is, you can buy the extra 20 cases and we will bill them to you thirty days from now. Or, the second option is that we arrange a pick up at your loading place and issue a credit to you. Let us know whichever option is more suitable to you according to your suitability.

We also assure you that these mistakes would not be repeated in future anytime. Thank you for your cooperation. Should you require any further assistance, do not hesitate to contact us.

Yours Sincerely,

Ronald Phelps

Marketing Manager.

Download Sample Shipment of Goods Apology Letter in Word

More Related Apology Letter Format

Apology Letter to Customer for Short Shipment

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