Product Has Broken Repeatedly: Please Replace –
[Name, Company Name & Address here]
This is in reference to the product we purchased from you on [date].
We bought a [product name] from your company. Unfortunately, your product required many repairs in just a short period of [duration]. We faced a lot of problems due to this faulty product.
– [Describe the errors in product]- .
I know the reputation of your company, it is known for satisfactory post sales assistance. As I have told you about our experience with your product, now I am hesitant to ask for another repair.
So, instead of repair, I would like a new replacement for my [product name]. I have already shipped the [product name] to you, and it should reach you by [date].
I like your company’s products, and I hope that I will not have to go through such a bad experience in the future.
[Your name & Designation]
Encl: [Enclosures List here]