by emily on April 21, 2012
Product Has Broken Repeatedly: Please Replace –
[Name, Company Name & Address here]
[Date]
Dear [name],
This is in reference to the product we purchased from you on [date].
We bought a [product name] from your company. Unfortunately, your product required many repairs in just a short period of [duration]. We faced a lot of problems due to this faulty product.
– [Describe the errors in product]- .
I know the reputation of your company, it is known for satisfactory post sales assistance. As I have told you about our experience with your product, now I am hesitant to ask for another repair.
So, instead of repair, I would like a new replacement for my [product name]. I have already shipped the [product name] to you, and it should reach you by [date].
I like your company’s products, and I hope that I will not have to go through such a bad experience in the future.
Sincerely,
[Your name & Designation]
[Company name]
Encl: [Enclosures List here]
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by emily on April 21, 2012
Product Has Broken Repeatedly Please Process Return
[Name, Company Name & Address here]
[Date]
Dear [name],
I am writing in to express my disappointment over a poor working product we purchased from you.
You must also remember that for this single [product name], I had to ask for repair for at least four times in a period of just six months.
– [Describe here the problem in brief] –
You should understand know that how does it feel to a customer who buys a new product and goes through this kind of experience. I am very troubled because of this product.
As I know that your company is known for good customer service, I believe that you will process a return request for my [item name] at your earliest convenience.
I will send the item back to your company address along with the documentation. Please send me a refund when you receive the [product name].
I have been using your company products for a long time, and I really like them
Hope to do business with you in the future.
Sincerely,
[Your name & Designation]
[Company name]
Encl: [Enclosures List here]
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by emily on April 20, 2012
Product Has Broken Please Service under Warranty –
[Name, Company Name & Address here]
[Date]
Dear [name],
We want to inform you that the [product name] you installed in our building on [date], is not working properly.
– [Describe the errors in brief].
So, I am seeking an appointment for free service under warranty. The warranty card no. is [no. here]. I have enclosed a copy of this card, and the sales receipt along with this letter.
You can call me on [no. here] for setting up the appointment.
Sincerely,
[Your name]
Encl: [Enclosures List here]
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