Return

Dear

 

This is to acknowledge the receipt of your letter of (date), in which you informed us that the merchandise delivered to you on (date) was defective.

If you will read our terms and conditions for sale, you will note that our policy provides our clients with (time) to inspect and either accept or reject our merchandise in regards to defects, in as much as we feel this affords our clients an adequate period of  time to be assured that the merchandise is free from defects. Since this is the first time you have made this request of us, we will assent the return of the merchandise and issue a credit to your account in the amount of $__. Please (instructions for return of merchandise).

We would like to apologize and say sorry that you experienced a problem with our product and appreciate having your firm as one of our valued clients. Once again we would like to say sorry for the inconvenience caused to you and your company.

Late Return Authorization

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Dear

 

This is in reference to the complaint filed and product return. We are sorry to hear that you have been experiencing problems with your new (name of product).

While we do ask that our customers contact their dealer in the event of a problem, we recognize that, in your case, it would be impossible. Therefore, if you will carefully package the unit in its original carton and send it to us, our “doctors” will put it through a thorough examination to determine the source of the problem.

If the problem turns out to be a minor adjustment, we shall make the repair and be sure to return the (product) to you within fifteen days. If our determination is that the unit is defective, we will send you an immediate replacement.

Again, I am sorry that you experienced this difficulty and we appreciate for your patience and for purchasing our (product).

 Acknowledgement of Warranty and Instruction For Product Return

Product Has Broken Repeatedly Please Process Return

[Name, Company Name & Address here]

[Date]

Dear [name],

I am writing in to express my disappointment over a poor working product we purchased from you.

You must also remember that for this single [product name], I had to ask for repair for at least four times in a period of just six months.

–          [Describe here the problem in brief] –

You should understand know that how does it feel to a customer who buys a new product and goes through this kind of experience. I am very troubled because of this product.

As I know that your company is known for good customer service, I believe that you will process a return request for my [item name] at your earliest convenience.

I will send the item back to your company address along with the documentation. Please send me a refund when you receive the [product name].

I have been using your company products for a long time, and I really like them

Hope to do business with you in the future.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

Encl: [Enclosures List here]

Download Product Has Broken Repeatedly Please Process Return Letter In Word Format

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Dissatisfied with Product: Please Process Return –

[Name, Company Name & Address here]

[Date]

Dear [name],

 

We have just received the consignment of [product name] for our order [order no.] dated [date].

Our company has been dealing with you for such a long period and we have always received quality products from you.

However, I regret to say that this time, we are not satisfied with the products you sent.

–          [Describe the reasons behind your disappointment with the shipment received] –

{For instance} –

The computers you have sent have very old version of the K-9 processor, and work very slowly, also the ram is insufficient for us, and if we opt for changing the processor & other items in all these machines on our own, it would cost a big amount of money and requires time. So, we have decided to return the shipment to you.

We have approached another supplier for our requirement, and they will deliver the machines within 2-3days with the same configuration we need.

Keeping our old relations in mind, I am confident that you will take back the shipment from us, and refund our payment made to you for these products.

We will be shipping back the products by [date], and you should receive the shipment by [date].

Please refund the amount at your earliest convenience.

Thank you for your prompt attention into this matter. Look forward to do business with you in the future.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

Encl: [Enclosures List here]

 Download Dissatisfied With Product Please Process Return Letter In Word Format

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