Dear This is to acknowledge the receipt of the above referenced order and to inform you that there is an error in the shipment. The merchandise I ordered was (specify) , while the merchandise I received is (specify) . Upon receiving your instructions for the return of goods, I will send same to you. … Read more
Dear This is to acknowledge the receipt of your letter of (date), in which you informed us that the merchandise delivered to you on (date) was defective. If you will read our terms and conditions for sale, you will note that our policy provides our clients with (time) to inspect and either accept or … Read more
Dear This is in reference to the complaint filed and product return. We are sorry to hear that you have been experiencing problems with your new (name of product). While we do ask that our customers contact their dealer in the event of a problem, we recognize that, in your case, it would be … Read more
Product Has Broken Repeatedly Please Process Return [Name, Company Name & Address here] [Date] Dear [name], I am writing in to express my disappointment over a poor working product we purchased from you. You must also remember that for this single [product name], I had to ask for repair for at least four times in … Read more
Dissatisfied with Product: Please Process Return – [Name, Company Name & Address here] [Date] Dear [name], We have just received the consignment of [product name] for our order [order no.] dated [date]. Our company has been dealing with you for such a long period and we have always received quality products from you. However, … Read more
