by emily on July 13, 2012
Dear
This is to acknowledge the receipt of your letter of (date), in which you informed us that the merchandise delivered to you on (date) was defective.
If you will read our terms and conditions for sale, you will note that our policy provides our clients with (time) to inspect and either accept or reject our merchandise in regards to defects, in as much as we feel this affords our clients an adequate period of time to be assured that the merchandise is free from defects. Since this is the first time you have made this request of us, we will assent the return of the merchandise and issue a credit to your account in the amount of $__. Please (instructions for return of merchandise).
We would like to apologize and say sorry that you experienced a problem with our product and appreciate having your firm as one of our valued clients. Once again we would like to say sorry for the inconvenience caused to you and your company.
Late Return Authorization
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by emily on July 12, 2012
Dear
Enclosed is our payment in the amount of (amount) which should clear up any balance in our account with you.
We are very sorry that it has taken such a long time to remit our payment to you and we hope that you will understand that we have been experiencing some extremely difficult cash flow problems. We are happy to inform you, however, that we are now on the road to recovery and anticipate a good year.
Thank you for your understanding and the courteousness you have shown our company during this rough period. We are sorry for the inconvenience caused to you and your company.
Late Payment Cover Letter
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by emily on July 6, 2012
Dear
Would you believe that we simply abhor writing letters such as this one? And we are sure that you also certainly won’t enjoy hearing from us under these conditions.
I am, of course, referring to the fact that your account has fallen very far behind from the amount outstanding.
We want you to remain a customer of ours, to continue to buy our merchandise, and to know when we are planning an outstanding sale.
What do you say? Can we hear from you today?
We are so anxious that we even placed a stamp on the envelope for your remittance.
In case you are unable to send us the payment, please give me a call at the above telephone number. Thank you. Best Regards.
Friendly Apology For Late Payment
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by emily on April 21, 2012
Rejection of Shipment Due To Late Delivery
[Name, Company Name & Address here]
[Date]
Dear [name],
We have received the shipment for our order of [product name], dated [date].
Please note that this consignment is of no use to us now as we needed it before [date]. When I placed this order, I was told that the delivery will be made around [date]. But, we received the shipment [no. of days] days late.
So, we are not accepting this shipment and cancelling the order. We are shipping back the products to you. Please refund us the payment we made for this order, when you receive this shipment.Sorry for the cancellation, but we had to do this.I hope that you will be able to deliver our next order in time.
Sincerely,
[Your name & Designation]
[Company name]
Encl: [Enclosures List here]
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by emily on April 19, 2012
From:
[Your Name, & Address here]
To:
[Recipient Name & address here]
[Date here]
Dear [name],
I am in receipt of the invoice [no.] sent by you on [date]. I am writing to inform you that I have already sent you a check [no.] for $[amount] on [date].
In case you don’t receive the check by [date], please inform me on my cell number [no/], and, I will stop payment for this check, and issue a new check to you.
If I don’t get a word from you by this date, I will assume that you have got the check.
Thank you.
Regards,
[Your name]
Encl: [Enclosures List here]
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by emily on April 19, 2012
From:
[Your Name, & Address here]
To:
[Recipient Name & address here]
[Date here]
Dear [name],
Hello.
We regret to inform you that we are holding back your payment for invoice [no.] until – [state condition for releasing payment]
– [Describe reasons in brief] –
So, unless you [condition for releasing payment], we will not release the payment.
Once you agree with the above mentioned, we will happily pay you in full.
Thank you for your consideration into this matter.
Regards,
[Your name]
Encl: [Enclosures List here]
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