Gentlemen: We are delighted to inform you that our new product line is ready for your assessment. We believe that you will be delightfully amazed to see some of our latest innovations in both concept and design and we therefore invite you to call for an appointment to visit our display room (name of … Read more
Dear It has been so long since we have had the chance to be of service to you, that I have begun to wonder if perhaps, we have offended you in some way in the past. If this is the case, I would greatly appreciate knowing what happened. In fact, if you have any … Read more
Dear It was a pleasure speaking with you today and as I promised, I am enclosing literature on the (products). It will give you an overview as well as complete details of all the products. I will be happy to get together with you, upon your request, to explain the functions of each system … Read more
Dear This is in reference to the complaint filed and product return. We are sorry to hear that you have been experiencing problems with your new (name of product). While we do ask that our customers contact their dealer in the event of a problem, we recognize that, in your case, it would be … Read more
Rejection of Alternative Product Suggestion – [Name, Company Name & Address here] [Date] Dear [name], We received your reply regarding our last order. We are disappointed to know that you are unable to process our order for [product name] this time because [state here reasons]. Although I thank you for the substitute … Read more
Product Inquiry: Request To Send Information [Name, Company Name & Address here] [Date] Dear [name], We are writing in to express our business interest in your company’s products. We are interested in your [product name]. Please send us the information on this product. It would be appreciated if can you send the brochures and price … Read more
Product Inquiry: Request to Call – [Name, Company Name & Address here] [Date] Dear [name], I am writing in express my interest in your product [product name]. So, I would really appreciate if you provide me with the product information and price list. You can call me on [no. here]. I am really excited … Read more
Product Has Broken Repeatedly: Please Replace – [Name, Company Name & Address here] [Date] Dear [name], This is in reference to the product we purchased from you on [date]. We bought a [product name] from your company. Unfortunately, your product required many repairs in just a short period of [duration]. We faced a lot of … Read more
Product Has Broken Repeatedly Please Process Return [Name, Company Name & Address here] [Date] Dear [name], I am writing in to express my disappointment over a poor working product we purchased from you. You must also remember that for this single [product name], I had to ask for repair for at least four times in … Read more
Product Has Broken Please Service under Warranty – [Name, Company Name & Address here] [Date] Dear [name], We want to inform you that the [product name] you installed in our building on [date], is not working properly. – [Describe the errors in brief]. So, I am seeking an appointment for free service under warranty. … Read more
