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by emily on July 11, 2012
Gentlemen:
We are delighted to inform you that our new product line is ready for your assessment.
We believe that you will be delightfully amazed to see some of our latest innovations in both concept and design and we therefore invite you to call for an appointment to visit our display room (name of individual) will be happy to arrange a demonstration time for you as per your convenience.
We will look forward to seeing you soon. Warm Regards. Thanks.
Invitation to Demo New Product Line
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by emily on June 22, 2012
Dear
It has been so long since we have had the chance to be of service to you, that I have begun to wonder if perhaps, we have offended you in some way in the past.
If this is the case, I would greatly appreciate knowing what happened. In fact, if you have any grievance with our firm, I wish that you would call so that we might discuss the problem.
We have introduced many innovations into our product line since the last order you placed with our firm, and if the reason we haven’t heard from you has nothing to do with a complaint, we would appreciate having the opportunity to show you these innovations.
In either case, it would be wonderful to hear from you. Please do not hesitate to call us at (304) 222-444. We would appreciate the initiative. Best Regards.
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by emily on June 20, 2012
Dear
It was a pleasure speaking with you today and as I promised, I am enclosing literature on the (products). It will give you an overview as well as complete details of all the products.
I will be happy to get together with you, upon your request, to explain the functions of each system in order to assist you in your decision making process.
Thank you for the courtesies you extended during our telephone conversation. I hope that we can help you fulfill your requirements.
Cover Letter Product Literature in Response to Phone Inquiry
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by emily on June 11, 2012
Dear
This is in reference to the complaint filed and product return. We are sorry to hear that you have been experiencing problems with your new (name of product).
While we do ask that our customers contact their dealer in the event of a problem, we recognize that, in your case, it would be impossible. Therefore, if you will carefully package the unit in its original carton and send it to us, our “doctors” will put it through a thorough examination to determine the source of the problem.
If the problem turns out to be a minor adjustment, we shall make the repair and be sure to return the (product) to you within fifteen days. If our determination is that the unit is defective, we will send you an immediate replacement.
Again, I am sorry that you experienced this difficulty and we appreciate for your patience and for purchasing our (product).
Acknowledgement of Warranty and Instruction For Product Return
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by emily on April 21, 2012
Rejection of Alternative Product Suggestion –
[Name, Company Name & Address here]
[Date]
Dear [name],
We received your reply regarding our last order.
We are disappointed to know that you are unable to process our order for [product name] this time because [state here reasons].
Although I thank you for the substitute suggestions for [product name], I am concerned for the – [State here the reason behind refusal for substitute].
If you have any better substitute suggestions for our requirements, please inform us. But, please inform us before [date], as we have pre-decided to place an order with another supplier after this date.
Do you have a similar item with [state dimensions here]? Please contact me on – [no. here] at your earliest convenience.]
Sincerely,
[Your name & Designation]
[Company name]
Download Rejection of Alternative Product Suggestion Letter In Word Format
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by emily on April 21, 2012
Product Inquiry: Request To Send Information
[Name, Company Name & Address here]
[Date]
Dear [name],
We are writing in to express our business interest in your company’s products.
We are interested in your [product name]. Please send us the information on this product. It would be appreciated if can you send the brochures and price lists for the entire range of this product.
You can mail the info to this address —
– [Your name & company address] –
Thank you in advance, and look forward to receive the requested materials from you.
Sincerely,
[Your name & Designation]
[Company name]
Encl: [Enclosures List here]
Download Product Inquiry Request To Send Information Letter In Word Format
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by emily on April 21, 2012
Product Inquiry: Request to Call –
[Name, Company Name & Address here]
[Date]
Dear [name],
I am writing in express my interest in your product [product name].
So, I would really appreciate if you provide me with the product information and price list.
You can call me on [no. here]. I am really excited to know more about this product and information on other products of your company as well.
Thanks for your help.
Sincerely,
Your name]
Encl: [Enclosures List here]
Download Product Inquiry Request to Call Letter In Word Format
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by emily on April 21, 2012
Product Has Broken Repeatedly: Please Replace –
[Name, Company Name & Address here]
[Date]
Dear [name],
This is in reference to the product we purchased from you on [date].
We bought a [product name] from your company. Unfortunately, your product required many repairs in just a short period of [duration]. We faced a lot of problems due to this faulty product.
– [Describe the errors in product]- .
I know the reputation of your company, it is known for satisfactory post sales assistance. As I have told you about our experience with your product, now I am hesitant to ask for another repair.
So, instead of repair, I would like a new replacement for my [product name]. I have already shipped the [product name] to you, and it should reach you by [date].
I like your company’s products, and I hope that I will not have to go through such a bad experience in the future.
Sincerely,
[Your name & Designation]
[Company name]
Encl: [Enclosures List here]
Download Product Has Broken Repeatedly Please Replace Letter In Word Format
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by emily on April 21, 2012
Product Has Broken Repeatedly Please Process Return
[Name, Company Name & Address here]
[Date]
Dear [name],
I am writing in to express my disappointment over a poor working product we purchased from you.
You must also remember that for this single [product name], I had to ask for repair for at least four times in a period of just six months.
– [Describe here the problem in brief] –
You should understand know that how does it feel to a customer who buys a new product and goes through this kind of experience. I am very troubled because of this product.
As I know that your company is known for good customer service, I believe that you will process a return request for my [item name] at your earliest convenience.
I will send the item back to your company address along with the documentation. Please send me a refund when you receive the [product name].
I have been using your company products for a long time, and I really like them
Hope to do business with you in the future.
Sincerely,
[Your name & Designation]
[Company name]
Encl: [Enclosures List here]
Download Product Has Broken Repeatedly Please Process Return Letter In Word Format
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by emily on April 20, 2012
Product Has Broken Please Service under Warranty –
[Name, Company Name & Address here]
[Date]
Dear [name],
We want to inform you that the [product name] you installed in our building on [date], is not working properly.
– [Describe the errors in brief].
So, I am seeking an appointment for free service under warranty. The warranty card no. is [no. here]. I have enclosed a copy of this card, and the sales receipt along with this letter.
You can call me on [no. here] for setting up the appointment.
Sincerely,
[Your name]
Encl: [Enclosures List here]
Download Product Has Broken Please Service Under Warranty Letter In Word Format
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