by emily on July 6, 2012
Dear
This is in reference to our telephonic conversation regarding the past outstanding payment on your account.
Perhaps your remittance to clear this amount has been mailed, and if so, please accept our thanks. However, if it has not yet been sent, we hope a check can be put in the mail in another day or two to bring your account up to date. All merchandise orders are currently being referred to us. Your check to clear this past due balance must be received before future shipments can be made.
We are sorry to see that your account once again carries a past due balance. When I met with you recently, I stated that we were willing to continue our extension of credit at the present level with the understanding that your account be maintained on a current basis.
Unfortunately, this is not the case at this time, so it will be necessary for us to assess the current credit arrangements on your account. However, we will not be in a position to extend any credit until the past due charges on your account have been cleared. Once these charges have been cleared from your account, we will review the credit arrangements that we currently have on your account. If these past due charges are not cleared within the next few days, we may have no other alternative but to withdraw our extension of credit on your account entirely.
Your cooperation and prompt attention to this matter will be greatly appreciated. Please feel free to contact us for any further doubts or clarifications.
Good Customer Conversion of Account to C.O.D.
by emily on June 22, 2012
CUSTOMER SERVICE REQUEST
DATE______________
CUSTOMER____________________________________________________
ADDRESS_____________________________________________________
_____________________________PHONE___________________
MERCHANDISE PROBLEMS: DELIVERY PROBLEMS:
ORDER NOT FILLED BAD ADDRESS
DEFECTIVE MERCHANDISE CUSTOMER NOT IN
REPAIR PROBLEM DELAYED/LOST IN TRANSIT
WRONG MERCHANDISE SOLD DAMAGED IN TRANSIT
AMOUNT CHARGED IN ERROR MDSE. MISSING IN PACKAGE
CREDIT/REFUND NOT ISSUED OTHER___________________
OTHER___________________ ________________________
REMARKS:
DISPOSITION:
Customer Service Request Form
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by emily on June 22, 2012
Dear
We have noticed that it has been over six months since you have come to visit us at Suzzy’s Shack. We have missed seeing you.
Is anything wrong? Please let us know if this is the case.
If you have a chance, why don’t you stop in to see us. I think you will be pleasantly surprised by some of the new merchandise we now have available. As one of our preferred customers, you will, of course, be entitled to use your ten (10%) percent, life-time discount privilege.
We stand at the ready to be of service. Looking forward to see you soon.
Customer Reviva Small Shop
by emily on June 22, 2012
Dear
It has been so long since we have had the chance to be of service to you, that I have begun to wonder if perhaps, we have offended you in some way in the past.
If this is the case, I would greatly appreciate knowing what happened. In fact, if you have any grievance with our firm, I wish that you would call so that we might discuss the problem.
We have introduced many innovations into our product line since the last order you placed with our firm, and if the reason we haven’t heard from you has nothing to do with a complaint, we would appreciate having the opportunity to show you these innovations.
In either case, it would be wonderful to hear from you. Please do not hesitate to call us at (304) 222-444. We would appreciate the initiative. Best Regards.
Customer Revival Product Sales
by emily on June 22, 2012
Dear
We have missed you!We didn’t see you at our Summer Sale and we didn’t see you at our Fall Sale, either. So, after putting our heads together here at (Name of Company), we concluded that one possible reason for your having stayed away so long might be that you don’t like crowds. We came up with the new kind of sale this time:
A PRE-CHRISTMAS SALE
OPEN ONLY TO PREFERRED CUSTOMERS
November 29, 2012
3.30pm to 9 pm.
If there is any other reason that has kept you away, won’t you please let us know by calling me at Suzzy’s Shack (204) 444-222. Thank you. We look forward to see you at this exclusive sale.
Customer Revival Preferred Customer Private Sale
by emily on June 22, 2012
Dear
As we have noticed it has been over six months since we have had the opportunity to service your automobile. We certainly hope that we haven’t done anything to offend you. If we have, please do call us so that we can find out what has kept you away.
We invite you to bring your (make of car) into our shop for a free inspection and tune-up. We are strong advocates of periodic inspection of vehicles in order to assure their safety and to prevent major repairs through the early detection of problems.
Won’t you accept our offer, which is our way of saying that we have missed you? Please feel free to bring your automobile in at any time between 9:00 A.M. and 2:00 P.M., Monday through Friday. An appointment is not necessary.
We are looking forward to your visit. Please feel free to contact us
Customer Revival Auto Mechanic
by emily on June 21, 2012
Dear
It is our pleasure to notify you that a charge account has been approved in your name. We welcome you as a new customer and hope that you enjoy the convenience of your charge account.
We have established a credit limit on your account in the amount of $ At such time as you may wish to raise the credit line, a phone call or visit to our credit office should expedite our handling of your request.
We have enclosed your card and our pamphlet that explains our billing procedure, how to use your credit card plus additional information we believe you will find useful.Thank you again for choosing to shop with us.
Customer New Charge Card Cover Letter
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by emily on June 21, 2012
Dear
As a valued customer of (name of company), we couldn’t wait to bring you the good news first to you. This letter is to announce the incorporation of our new customer incentive program (CIP). Well, maybe we haven’t thought of a great logo for it yet, but if you read on I think you’ll agree that no matter what we call it, it’s super!
Starting on July 1st, a record of your account with our store will be maintained on a cumulative basis for a period of one year. Once your purchases have reached $500, you will be automatically entitled to a 5% discount on any order placed, including orders for sale items. When your orders have reached the $1,000 mark, your discount will increase to 10%. A $1,500 accumulation of orders will entitle you to a 15% discount and once you have reached $2,000 you will receive 20% off all merchandise orders. We think it’s a great idea and hope that you agree.
Won’t you send us a purchase order today to get you started on your way If you think of a good name for us to tag onto this new discount program, please let us know! Looking forward to see you soon. Happy Shopping.
Customer Incentive Program Announcement
by emily on June 21, 2012
Dear
Our credit department has notified me that your account is past due. You are one of our preferred clients and therefore we want to offer any assistance we can. We know that most overdue balances result from clerical errors. However, should you require additional time to settle your balance, please feel free to give us a call for any further doubts or clarifications. I will see to it that you are granted an additional ( ) days in which to pay your account balance.
We value your business, and sincerely hope that this gesture will be of some help. Thank you for your kind consideration, and we look forward to seeing you soon.
Credit Extension to Past Due Preferred Customer
