Dear
In respect to your valuable time, I would like to get straight to the point and explain it to you that where we went wrong.
As mentioned in your purchase order clearly, the order stated 30 cases and sending the shipment of 60 cases was our mistake. For now, there are two options available with us; you can keep the additional merchandise and we will bill you thirty days from now, or we will arrange to have it picked up at your loading dock and issue a credit to you. Please let me know of your preference, so that we can proceed further.
We will do everything in our power to ensure that this type of error does not occur again. Thank you for your cooperation and understanding. If I can be of any assistance in any way, please do not hesitate to call on me.
Apology Proposal on Overshipped Merchandise
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