Sample Letter to Customers Informing about Delay in Fulfillment of Order

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Letter to Customers informing about Delay in Order

Not all the times we are able to fulfill our orders in time and in case there is a delay in delivery then you must inform your customer about the same. You can do so by using the Sample letter to customer for delay in delivery which must include the amount of delay as well the reason for the delay.

In this post, we bring to you Letter to inform customer about delivery delay example. This can be customized and used as a Letter to Customers Informing about Delay in Fulfillment of Order in a formal manner.

Format for Letter to Customer to Inform About Delay in Order Fulfillment


Ana Smith

Sales Manager

Zenith Technologies

New York

Date : February 20th, 2023


Mr. Andrew Gibbs


New Ace Trends Ltd.


Sub: Regarding delay in order

Dear Mr. Andrew,

I am writing this letter to inform you that your order no. 12345 which was due for delivery on February 18th, 2023 will be late by a couple of days.

Due to the heavy snowfall in the country, courier companies are finding it difficult to have the orders delivered in time because many transportation routes are closed because of snow. This can caused delays in delivery across the country. We are trying our levels best to stay in touch with the courier companies to make sure that your order reaches you at the earliest.

We will be updating you about the expected date of delivery soon. However, please be sure that you are going to be getting the delivery latest by the end of this month.

We are hopeful that you will consider our situation. Thank you for your patience.


Ana Smith

Sales Manager

Zenith Technologies

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