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Sample Letter to Customers Informing about Delay in Fulfillment of Order

by emily on February 20, 2023

Letter to Customers informing about Delay in Order

Not all the times we are able to fulfill our orders in time and in case there is a delay in delivery then you must inform your customer about the same. You can do so by using the Sample letter to customer for delay in delivery which must include the amount of delay as well the reason for the delay.

In this post, we bring to you Letter to inform customer about delivery delay example. This can be customized and used as a Letter to Customers Informing about Delay in Fulfillment of Order in a formal manner.

Format for Letter to Customer to Inform About Delay in Order Fulfillment


Ana Smith

Sales Manager

Zenith Technologies

New York

Date : February 20th, 2023


Mr. Andrew Gibbs


New Ace Trends Ltd.


Sub: Regarding delay in order

Dear Mr. Andrew,

I am writing this letter to inform you that your order no. 12345 which was due for delivery on February 18th, 2023 will be late by a couple of days.

Due to the heavy snowfall in the country, courier companies are finding it difficult to have the orders delivered in time because many transportation routes are closed because of snow. This can caused delays in delivery across the country. We are trying our levels best to stay in touch with the courier companies to make sure that your order reaches you at the earliest.

We will be updating you about the expected date of delivery soon. However, please be sure that you are going to be getting the delivery latest by the end of this month.

We are hopeful that you will consider our situation. Thank you for your patience.


Ana Smith

Sales Manager

Zenith Technologies

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Letter to Our Clients and Partners About COVID-19

by emily on April 28, 2020

With coronavirus enveloping the whole world, you must reach out to your clients and partners. In these times, you must check on their wellness and also inform them of all the measures you are taking in order to fight against this pandemic.

In this post, we bring to you A Letter to Our Customers using which you can connect with your customers. Use this Letter to Our Clients or you can also customize it to frame your own letter with ease.

Letter to Our Clients about COVID-19 (Coronavirus)

Across the world, we all are facing difficult times. Our colleagues, our employees, our families and our communities are undergoing one of the most challenging times that we all have witnessed. But as leaders, we always have faced difficult situations and conquered them with our planning and efforts. Therefore, I would like to share with you all the measures that our company is taking in order to have the operations go on smoothly. Moreover, we would also like to have your view on this.

Even before the lockdown started, we had already asked most of our staff to work from home so that we could protect our employees, their families and also our customers. By the second week of March, we had developed a proper style of working and conducting meetings on daily basis for different teams in order to discuss the every day challenges and brainstorm solutions for them. Not only that, we also assisted our employees with any kind of IT needs they had in order to function smoothly.

Our company has always been very open to technological advancements. That’s the reason we were easily able to establish connection with all our employees across the country without any hassle. All the employees were easily able to attend the meetings on regular basis as they were able to connect over VPN communications that was already developed.

We promise to keep offering you the best of our services even in these challenging times. We are working very hard to meet each and every requirement of our customer or partner. Our teams are dedicated towards adapting to the changing needs of our customers. We want to reassure you again that you can depend on us with all your business needs as our teams are all ready to support your business.

We understand that these are not easy times and many companies are going to find it really tough to have their employees follow the work from home pattern. But if there is anything that we can help with, we will certainly be there at your service.

We wish good health for all your employees, families and friends. May we come out of this pandemic soon.


Radhika Sharma


Zenith Corporate Pvt. Ltd.

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