by emily on June 30, 2012
Dear
After complete investigation, I am certain of that we have found the source of the problem that created a misunderstanding on (date)
When we received your purchase order for (quantity, product), we were unable to fill the purchase order for instant delivery due to (explanation for delay in delivery). Our letter informing you of this same deferral and requesting your instructions was mailed to you on (date). After that we did not receive a response and proceeded to send a follow-up letter to you on (date).
We have been able to make delivery to you since the (date) but felt that since you had emphasized “for immediate delivery” on your purchase order, we should wait for your approval before shipping the complete order.
I can easily understand why you were so upset with us (day) if no one made you aware of our correspondence. But as you also would agree that it was just miscommunication and nothing else. We have always appreciated having you as a customer and hope that
we can continue to provide you with our products in the future.
Explanation For Delay of Partial Shipment
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by emily on June 11, 2012
Dear
This is in reference to the letter for placing an order. Thank you for your order. We regret to inform you that at this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers at this time.
We will hold your order for arrival of the merchandise, and ship shortly thereafter. Unfortunately, we cannot provide you with a specific shipping date at this time. However, we will inform you as soon as we receive a fix date.
Thank you for your anticipated patience in this matter. We appreciate your patience and cooperation throughout.
Acknowledgment of Correspondence Indicating Postal Delay
by emily on May 31, 2012
Dear
This is in reference to the letter dated (date). After reading your letter of (date), I can thoroughly understand why you are running out of patience.
While it would be easy to place the blame on our computer, this poor fellow has received enough abuse since joining our firm. After all, he only follows the orders that are given to him. Therefore, I would really request you to please accept my apology for the delay in refunding your money for (basis of adjustment)
Our accounts department has been instructed to issue a check to you at once, which you should be receiving within a few days.
I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter. I assure you that I am personally looking in to this matter now, and will resolve all the issues. Once again, I am very sorry for the inconvenience this has caused you.
Apology For Delay of Refund
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