Posts tagged as:

Refund

Apology For Delay of Refund

by emily on May 31, 2012

Dear

 

This is in reference to the letter dated (date). After reading your letter of (date), I can thoroughly understand why you are running out of patience.

 

While it would be easy to place the blame on our computer, this poor fellow has received enough abuse since joining our firm. After all, he only follows the orders that are given to him. Therefore, I would really request you to please accept my apology for the delay in refunding your money for (basis of adjustment)

Our accounts department has been instructed to issue a check to you at once, which you should be receiving within a few days.

I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter. I assure you that I am personally looking in to this matter now, and will resolve all the issues. Once again, I am very sorry for the inconvenience this has caused you.

 Apology For Delay of Refund

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Complementing Company For Providing Refund

by emily on May 28, 2012

2345, Second Lane,

Cross Road, FL
May 13, 2012

<Mention Recipient’s Address Here>

Hello.

It’s very common for a organization to offer a “full refund if you’re not satisfied.” Unfortunately, it’s less common to actually have that organization follow through and issue a refund when the need arises. I’m writing to thank you for refunding the <$amount> I spent on <product or service>.

<description>.

I may have been unhappy with <product or service>, but I was very impressed with <organization name>’s willingness to stand by its offer. Thank you very much for your courtesy and service.

Regards,

Peter Andrews

encl: <List of enclosed items goes here>

Complementing Company For Providing Refund

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