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Sample Law Firm Retainer General Letters

by emily on January 30, 2012

Law Firm Retainer

 

[DATE]

 

[Company Name & Address]

 

Dear [NAME],

 

Sub. – ‘Terms of Engagement for Legal Services’

 

We are delighted that you have chosen us for your legal matters. We will work with you with full dedication and resources to help you in an efficient manner. In our team, we have competent professional who are highly educated and well trained to provide you the best quality services. We will be staying in touch with you regarding the proceeding of the concerned matter.

 

This communication is to talk about the terms & conditions about our services and discuss other issues.

 

Please review this correspondence carefully and reply us with any doubts or suggestions you may have.

 

1. Range of our work – We will work on your case(s) in an appropriate manner and will perform the legal procedures that in our view, meet your requirements and your benefit. We may seek your instructions in writing. We expect regular communication from you to make sure that we fulfill your requirements.

 

2. Fees – We charge our clients with preset rates for lawyers, clerks and legal assistants. These rates are reviewed on annual basis and generally change on January 1 of each year. We will work with you on these terms & conditions. Although, this is our company’s usual process, however, at times, we may bill you more or less than the usual rates and these rates will be intimated to you.

 

 

Apart from the billing for lawyers, clerks and legal assistants, we may also bill you for witness fees, search, findings and transcriptions and investigations, court fees, telephone and fax costs, photocopies, couriers, and any other kind of service that is used while handling your case.

 

We will send bills to you on monthly basis, and expect imbursement, no later than one month from the billing date. If our account is not paid within this duration, then, as per our policy, we will discontinue working on your case.

 

3. Retainers – As per our policy, we first obtain a retainer fee from our client. This fee is used for the payment of your account and other expenditure made on your behalf. When we send bills to our client, we use their retainer account with us to disburse the outstanding bills and, when we receive payments from your side, it is used to re-establish the retainer account to its original sum. And, once the case is completed, we refund the unused amount of the retainer fund to you. If the retainer account is not restored within 30 days, then we may stop working on your case.

 

4. Communication – We will always keep in touch with you regarding the developments in your case, we will seek your participation and your suggestions about the proceedings. We keep transparency in our communication with our clients. If you call our lawyers for questions other than usual (e.g. development of your case), we would advice you to call the secretary of the concerned lawyer as we don’t charge for the time of the secretaries. Please note that any opinions of ours regarding the result of your case are based on our professional judgments, but we don’t guarantee anything. And, staffs like clerks, legal assistants and secretaries are not authorized to opine about any kind of case.

 

 

 

We look forward to help you in an efficient manner for your legal needs.

 

 

 

Sincerely,

 

 

[Your Name]

 

Acceptance:

 

I (we) have read the abovementioned and completely understand the terms and conditions, and agree to these terms and conditions.

 

 

Dated: ________________________, 20__

 

 

[CLIENT NAME]

 

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Sample Complaint about Auto Repair Consumer Letters

by emily on January 12, 2012

524, Marshall Street
Boston, MA – 02123

31 March, 2012

[Recipient Address]

Hello,

I took [vehicle name, year, etc.] on [repair date] to [repair location] for [specify repair]. I was attended by [mechanic name], who did a good job at that time. But, now I am facing the same problem again.
[Description here]

Now, I am highly dissatisfied with the services as the problem has occurred very soon. So, I want a partial or full refund of the charges I paid. I would appreciate if you contact me immediately when you receive this letter so that this matter can be resolved.

Regards,

Robert Anderson

encl: [List enclosed items here]

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Sample Acknowledge Collection Letters

by emily on January 3, 2012

Sender’s address

D- South Society,

Garden Road,
Ottawa,Canada
6 January 2012
<Mention recipient’s address>

Dear <Recipient’s name>

Greetings
We are sorry for the inconvenience caused to you. We realized that the products are returned and they were not what you were looking for. < Mention optional alternatives>
<Mention refund handling>.

I regret that we couldn’t meet your needs this time but look forward to serving you in the future.

Warm Regards,

Sender’s name

encl: <mention list of enclosed items>

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Customer Service Request Form

by emily on June 22, 2012

CUSTOMER SERVICE REQUEST

DATE______________

 

CUSTOMER____________________________________________________

ADDRESS_____________________________________________________

_____________________________PHONE___________________

MERCHANDISE PROBLEMS: DELIVERY PROBLEMS:

ORDER NOT FILLED BAD ADDRESS

DEFECTIVE MERCHANDISE CUSTOMER NOT IN

REPAIR PROBLEM DELAYED/LOST IN TRANSIT

WRONG MERCHANDISE SOLD DAMAGED IN TRANSIT

AMOUNT CHARGED IN ERROR MDSE. MISSING IN PACKAGE

CREDIT/REFUND NOT ISSUED OTHER___________________

OTHER___________________ ________________________

REMARKS:

DISPOSITION:

Customer Service Request Form

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Acknowledgement of Cancellation of Backorder

by emily on June 8, 2012

Dear

 

This is in reference to the letter dated (date). We have received your letter acknowledging receipt of the items we mailed to you and noticing us to cancel shipment of your order for those items which are back ordered.

We will be issuing you a refund as soon as we are finished with the necessary paperwork for your account.

We would like to take this opportunity to thank you for shopping through (name) Our new (specify) catalog must be arriving at your home shortly, and I believe you will be pleased by some of the beautiful choices our buyers have made this season.

Thank you for your patience and understanding and for providing us with the opportunity to be of service to you.

 

Best Regards,

Acknowledgement of Cancellation of Backorder

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Rejection of Shipment Due To Late Delivery Letter

by emily on April 21, 2012

Rejection of Shipment Due To Late Delivery

 

[Name, Company Name & Address here]

[Date]

Dear [name],

We have received the shipment for our order of [product name], dated [date].

Please note that this consignment is of no use to us now as we needed it before [date]. When I placed this order, I was told that the delivery will be made around [date]. But, we received the shipment [no. of days] days late.

So, we are not accepting this shipment and cancelling the order. We are shipping back the products to you. Please refund us the payment we made for this order, when you receive this shipment.Sorry for the cancellation, but we had to do this.I hope that you will be able to deliver our next order in time.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

Encl: [Enclosures List here]

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Rejection of Shipment Due To Bad Quality Cancel Order Letter

by emily on April 21, 2012

Rejection of Shipment Due To Bad Quality: Cancel Order –

 

[Name, Company Name & Address here]

[Date]

Dear [name],

I have received the shipment of our order for [product name].

I want to tell you that I was shocked to find out that the goods you sent us are not exactly what we ordered with you. These goods are of different measurements. Also, they are not of good quality.

I have been dealing with you for such a long time; this is something that we never expected from you.I have decided to return the shipment to you and, we want the order to be cancelled. Please refund us the payment for this order when you receive the shipment.

I cannot allow you to re-send us the consignment as it will delay our project. I will buy these products from somewhere else where stock is ready.

Regrettably, I have to say that this time we are not able to complete an order with you.

Look forward to continued business with you in the future.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

Encl: [Enclosures List here]

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Product Has Broken Repeatedly Please Process Return Letter

by emily on April 21, 2012

Product Has Broken Repeatedly Please Process Return

[Name, Company Name & Address here]

[Date]

Dear [name],

I am writing in to express my disappointment over a poor working product we purchased from you.

You must also remember that for this single [product name], I had to ask for repair for at least four times in a period of just six months.

-          [Describe here the problem in brief] -

You should understand know that how does it feel to a customer who buys a new product and goes through this kind of experience. I am very troubled because of this product.

As I know that your company is known for good customer service, I believe that you will process a return request for my [item name] at your earliest convenience.

I will send the item back to your company address along with the documentation. Please send me a refund when you receive the [product name].

I have been using your company products for a long time, and I really like them

Hope to do business with you in the future.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

Encl: [Enclosures List here]

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Merchandise Returned For Credit Letter

by emily on April 20, 2012

[Name, Company Name & Address here]

[Date]

Dear [name],

This is to inform you that as per our discussion on [date], we are returning the [product name] to you.

Instead of refunding the payment made by us for these products, we request you to please credit this amount to our outstanding balance with your company.

As per our records, the credit amount should be $[credit amount].  Please advise that whether this amount is accurate, according to your records.

 

Thank you.

 

Sincerely,

 

[Your name & Designation]

[Company name]

Encl: [Enclosures List here]

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Follow Up Letter Regarding Credit Due Letter

by emily on April 20, 2012

Follow Up Letter Regarding Credit Due –

[Name, Company Name & Address here]

[Date]

Dear [name],

 

 

This is in reference to our last order [order no.] dated.

We ordered for [product name], under invoice [invoice no.], for the amount of $[amount].

We have returned the goods to you in an unused condition on [date]. At that time, you assured that you would refund us the payment made for these goods. Please note that we have not received any payment from you till date.

So, please arrange the payment for these returned gods.

Thank you for your prompt attention.

 

Sincerely,

 

[Your name & Designation]

 

[Company name]

Encl: [Enclosures List here]

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