by emily on April 21, 2012
Rejection of Shipment Due To Bad Quality: Please Re-Ship –
[Name, Company Name & Address here]
[Date]
Dear [name],
We received the order no. [no. here] this morning. We received [product name and quantity], ordered on date [date]. I have enclosed a copy of the order bill].
I would like to say that your company is known for best quality, but I was shocked to find that –
[State here the reason of your disappointment, the bad quality of items, defects etc.]
However, I believe that keeping our old business relationship in mind; you will re-ship our order with new items.
We are returning back the shipment and it should reach you by [date].
Please inform us when you ship our order again. You can call me on [no. here] for any kind of information.
Sincerely,
[Your name & Designation]
[Company name]
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by emily on April 21, 2012
Rejection of Shipment Due To Bad Quality: Cancel Order –
[Name, Company Name & Address here]
[Date]
Dear [name],
I have received the shipment of our order for [product name].
I want to tell you that I was shocked to find out that the goods you sent us are not exactly what we ordered with you. These goods are of different measurements. Also, they are not of good quality.
I have been dealing with you for such a long time; this is something that we never expected from you.I have decided to return the shipment to you and, we want the order to be cancelled. Please refund us the payment for this order when you receive the shipment.
I cannot allow you to re-send us the consignment as it will delay our project. I will buy these products from somewhere else where stock is ready.
Regrettably, I have to say that this time we are not able to complete an order with you.
Look forward to continued business with you in the future.
Sincerely,
[Your name & Designation]
[Company name]
Encl: [Enclosures List here]
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