by emily on June 23, 2012
Dear
Due to the difficulties we have been experiencing lately in obtaining your payment for the goods we have delivered in agreement with the provisions of our contract of (date), we should inform you that we will not be able to send or provide delivery further for any more goods to you unless you provide us with adequate assurance for payment on aforesaid goods.
We regret having to withhold further deliveries, but, at this point in time, we have no other feasible alternative.
Please let us know promptly what your decision would be in this regard to your willingness to provide us with the adequate assurance we are requesting.
Deliveries Held Until Past Due Balance Paid
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by emily on June 21, 2012
Dear
Our credit department has notified me that your account is past due. You are one of our preferred clients and therefore we want to offer any assistance we can. We know that most overdue balances result from clerical errors. However, should you require additional time to settle your balance, please feel free to give us a call for any further doubts or clarifications. I will see to it that you are granted an additional ( ) days in which to pay your account balance.
We value your business, and sincerely hope that this gesture will be of some help. Thank you for your kind consideration, and we look forward to seeing you soon.
Credit Extension to Past Due Preferred Customer
by emily on June 21, 2012
COLLECTION REPORT
Date: _
Account Name _
Street _
City _ State _
Country_
Account Status:
Current $_
30 Days $_
60 Days $_
90 Days or Over $_
Total Owed: $_
Comment or agreement for payment from account:
_
Recommended action:
_ Continue to extend credit
_ Halt credit and accept payment plan
_ Halt credit and enforce collection
______________________________
Credit Department
REC truly,
_______________________________
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COLLECTION REPORT
Date: _
Account Name _
Street _
City _
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Credit Dept Report to Collections on Past Due Account
by emily on May 31, 2012
Dear
You surely deserve an explanation for all what went wrong from our accounting division, and I hope that this letter will answer all your queries and resolve our recent difficulties.
I hope you will appreciate the fact that it has taken some time to find out exactly what happened, and, therefore, we request you to please accept our apologies for the delay in this response.
Apparently, we received your payment in a timely fashion, but it was credited to an account which bears a similar name to yours. Therefore, we commenced sending you our standard notices requesting payment, in keeping with our routine policy. Even after the posting error was rectified, our accounting division failed to notify our credit division, which is why you continued to receive our correspondence demanding payment.
I know how frustrating this has been for you and I am deeply apologetic that it has taken so long to straighten out this problem. While there is a procedure within our firm to preclude this type of error from occurring, we are reinforcing this procedure.
You have been a valued client of ours for a long time and we appreciate your affording us the opportunity to serve you. You may rest assured that this problem will not surface again.
Apology For Accounting Errors And Past Due Notices
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